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InterContinental Hotels Group: Products & Services

The Intercontinental Hotels Group is a British hotel management company which is ranked as the world's second largest hotel group, with 4,500 worldwide properties trading as seven hotel brands.

Their hotel brands, which include household names such as Crowne Plaza and Holiday Inn, cover every type of hotel category from luxury boutique properties through to low cost, budget motels. 

The InterContinental Hotels Group primarily manages hotels which are owned by other parties, where they sell hotel management systems and marketing skills and franchise hotel brands. The company now manages six hundred and forty hotels and franchises over three thousand, but actually owns just sixteen.   

The Intercontinental Hotels Group was formed in 2003 and it's corporate headquarters are based at Broadwater Park, Denham, Buckinghamshire, UB9 5HR, U.K. 

InterContinental Hotels Group: Company Background

The British have a saying, 'From little acorns do great oaks grow', and nowhere is this saying more apt than when referring to the British hospitality company, Intercontinental Hotels, which originated as a man with a pony and cart transporting locally made beers to the surrounding ale houses, go on to become the second largest hotel group in the world. Although the corporate giant was actually founded in 2003, the company's origins date back to 1777 when lowly beer carrier, William Bass, went on to establish a small malt house and brewery in the English town of Burton - Upon - Trent in Staffordshire. 

William Bass'  tiny, backstreet brewery went from strength to strength and in it's succeeding years went on to make several high ranking, corporate achievements, including his Pale Ale becoming the highest selling beer brand in Great Britain, the company being the first to own a registered trademark and the company becoming one of the original FT 30 companies listed on the London Stock Exchange.  

The transition from successful brewery with a large, national chain of public houses to a multi national, hotel group came in 1989 when the Bass Brewery decided to invest in a hotel chain after the British government had limited breweries in the country to how many public houses they could own. 

That government policy led to a boardroom decision in which the company decided to purchase the Holiday Inn chain of hotels from American entrepreneur, Charles Kemmons Wilson. That boardroom decision made at the begining of 1990, would lead to the company becoming one of the world's most successful hotel groups with thousands of properties located across the globe.  

The company's hotel rewards scheme, The Priority Club Rewards, is also another success story, with a worldwide membership of over sixty million people, making it the largest hotel loyalty program in the world. 

The Bass Brewery was sold to the Belgian brewing company, Interbrew, in 2000. 

InterContinental Hotels Group: Customer Feedback & Reviews

The InterContinental Hotels Group generates much the same positive and negative customer reviews that are experienced by all hotel companies. Customer feedback and reviews for all of their hotels can be found on the popular hotel comparison site Tripadvisor. 

Below is a selection of links to variety of InterContinental hotel chains found around the world. 

The Crowne Plaza, New York City, U.S.A. - www.tripadvisor.com/Crowne_PlazaNew_York_City 

The InterContinental, Paris, France - www.tripadvisor.com/InterContinental_Paris 

The Staybridge Suite, Liverpool, England - www.tripadvisor.com/Staybridge_Suites-Liverpool

Hotel Indigo, Ottawa, Canada - www.tripadvisor.com/-Hotel_Indigo-Ottawa 

To view other hotels in the InterContinental Hotels Group, their hotel brands are called  - Candlewood Suites, Crowne Plaza, Holiday Inn, Holiday Inn  Club Vacation, Holiday Inn Express, Holiday Inn Resorts, Hotel Indigo, InterContinental and Staybridge Suites.

InterContinental Hotels Group: Business Credibility & Trustworthiness

The Intercontinental Hotels Group is ranked the second largest hotel group in the world by property number, with 4,500 properties, and the largest hotel group in the world by bedroom number, with 646,000 bedrooms. 

The company is one of the United Kingdom's biggest corporate success stories and a global leader in the hotel industry.

The company is a constituent of the FTSE 100 index and is listed on both the London Stock Exchange and the New York Stock Exchange, where it is ranked as HOT.   

Between them their properties generate a net annual income of around $460 million and it's company hotel loyalty sceme is the largest in the world with over sixty million members.  

Like all successful hotel groups InterContinental has been awarded several industry and corporate awards. To find out more, visit the awards page of their website - www.ihgplc.com/award.

InterContinental Hotels Group: Website Popularity & Google Ranking

 The www.ichotelsgroup.com website has a Google Page Rank of six out of ten -  6/10 

The website traffic analysis site, Alexa, ranks the ICH Group as # 38,291. For more information about the company's website, please visit - www.alexa.com/intercontinental.com 

The website data company, Compete, estimates that the ICH Group's wesbite receives around 1,2 million visitors a month. For more data information, please visit - siteanalytics.compete.com/ichotelsgroup.com

The InterContinental Hotels Group website and their nine hotel brand websites are avalable in fourteen languages - Arabic, Chinese, French, German, Hebrew, Italian, Japanese, Korean, Portugese, Queen's English, Russian, Spanish, Turkish and U.S English. 

InterContinental Hotels Group: Social Media Presence

The www.ichotelsgroup.com website has a good online social media presence with pages on Facebook, Linkedin, Twitter and YouTube. 

The InterContinental Group has 51,811 Likes on Facebook.You can view their page by visiting - http://www.facebook.com/intercontinental  

The InterContinental Group has 12,800 followers on Twitter. You can view their page by visiting - http://twitter.com/IHGPLC

The interContinental Group's Linkedin page can be found by visiting - www.linkedin.com/intercontinental-hotels-group

The InterContinental Group's YouTube page can be found by visiting - www.youtube.com/watch

Each of the InterContinental Hotels Group, brand hotels, also have their own websites. You can access these sites by clicking onto the links below.

Candlewood Suites - 338 budget properties situated in the U.S.A - candlewoodhotels.

Crowne Plaza - 529 luxury properties worldwide - crowneplazahotels.

Holiday Inn - 1,301 economy properties worldwide - www.holidayinn.com.

Holiday Inn Club Vacation - 7 economy properties located in the U.S.A - holidayinnclubvacations.

Holiday Inn Express - 2,100 economy properties worldwide - www.hiexpress.com.

Holiday Inn Resorts - 7economy properties worldwide - holidayinnresorts.

Hotel Indigo - 39 luxury boutique properties worldwide - hotelindigohotels.

Intercontinental - 200 upscale properties worldwide - intercontinental.

Staybridge Suites - 294 upscale properties worldwide - staybridgehotels

InterContinental Hotels Group: Website Security & Safety

 The www.ichotelsgroup.com website uses the TRUSTe privacy seal for all it's online transactions. Customer payments are further secured by the use of the McAfee Secure and CyberTrust systems.

It would appear that Google Safe Browsing does not have a listing for this website, but nowhere online has it been suggested that this site in any way compromises the online safety of it's users.  

For more information about the company's online privacy policies, please visit - www.ichotelsgroup.com/privacy.

InterContinental Hotels Group: Pricing & Packages

The InterContinental Hotels Group provides rooms of every description, from basic, budget rooms to luxury boutique suites. Customers can choose from a range of hotel packages with a multitude of differing rates and price structures, from low cost, budget rooms at the most competitive of prices to super, luxury suites which can cost hundreds of pounds per night. 

The www.ichotelsgroup.com website offers it's customers a best online price guarantee and special corporate rates. Their website regularly advertises several, selected hotel deals, discounts and special offers and customers can also keep updated of other hotel deals by signing up for E-Mail offers, by joining either of their Facebook or Twitter pages or by becoming a member of their Priority Clubs Rewards, loyalty program. For more information about this popular scheme, visit - www.priorityclub.com

Customers can also stay informed of hotel discounts by downloading mobile apps for Android, Blackberry or IPhone smartphones and IPads. For more information about ICH's mobile services, please visit -www.ichotelsgroup.com/globalmobile/web.

InterContinental Hotels Group: Shipping Rates & Policies

This section does not apply to www.ichotelsgroup.com.

InterContinental Hotels Group: Payment Methods Accepted

Payments for room rates and hotel packages at any of the InterContinental's hotels or resorts can be made online or by way of several InterContinental, international, hotel reservation phone lines.

The www.ichotelsgroup.com website accepts reservation payments from all valid, major credit cards, which can be charged in a number of worldwide currencies, non of which will incur any booking fees.

InterContinental Hotels Group: Returns, Refunds & Exchange Policy

Due to the large amount of properties owned, managed and franchised by the InterContinental Hotels Group, all fees incurred for reservation changes or room cancellations vary greatly from property to property.Therefore all individual hotel policy information is clearly shown on the hotel details section of their website and again on the customer's individual, hotel booking form.   

For more information about the company's terms and conditions, please visit - www.ichotelsgroup.com/customer_care

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